Policies
Bray Dental Practice Complaint Policy
This practice seeks to provide quality care for all its patients and to provide a safe and supportive environment for our team.
If you have a concern or complaint you should raise the matter with the Complaint Manager:Ms Katie Kazeroni who will undertake the initial investigations in strict confidence. Any concern raised in this way will be taken seriously and you will be treated courteously and sympathetically. The practice Manager can be contacted via telephone, mail or email.
If you are still unhappy about the response you may contact the principal Dr Martin Farshidfard to review the case. He can be contacted on the above address or telephone number.
If you still feel unsatisfied with the response you have received from us you may wish to contact:
NHS COMPLAINTS:
PALS and Complaint Service, NHS North Central London, 5th floor, Stephenson House, 67-87 Hampstead road, London NW1 2PL
TEL: 0203 317 3003 EMAIL: pals@ncl@nclondon.nhs.uk
PRIVATE COMPLAINTS:
Dental Complaints Service
Stephenson House
2 Cherry Orchard Road
Croydon
CR0 6BA
TEL: 08456120540
